Delivering consistent and reliable IT services requires more than good technology. It demands structured processes and strong governance. ISO 20000-1 is the international standard for IT Service Management (ITSM), helping organizations improve service quality, accountability, and operational efficiency.

Techno Serv supports you through the full ISO 20000-1 implementation and certification process with practical, tailored consulting.

Our ISO 20000-1 Consulting Services Include

• Gap Assessment
  We analyze your current service management practices and identify areas that need improvement to meet ISO 20000-1 requirements.
• Process and Documentation Development
  We help design and document key ITSM processes, including incident management, change management, service level agreements, and more.
• Implementation Support
  Our consultants guide you through implementing ITSM processes based on ISO 20000-1, tailored to your organization’s structure and needs.
• Internal Audit
  Before the external audit, we perform an internal review to ensure compliance and readiness.
• Audit Preparation and Representation
  We help you prepare for the certification audit and provide support during the audit process to ensure smooth experience.

Why Choose Techno Serv?

With over 27 years of experience supporting organizations across Bahrain and the GCC, Techno Serv delivers ISO 20000-1 consulting that is both practical and results driven. We offer services both on-site and remotely to fit your operational needs.

Our consultants have hands-on experience in service management, audit preparation, and aligning IT operations with business goals.

Contact us at info@techno-serv.com to learn how Techno Serv can support your IT and business goals.